Organizational Diagnosis Business Self

Long-term business performance is significant for business survival as well as sustainability. Organizations always strive to adopt the best strategies to improve their management standards to enable them to achieve their core objectives better. Best practices and organizational diagnosis have often been used to maintain quality in organizations, and as an alternative to rigid legislated standards.Advertising We will write a custom essay sample on Organizational Diagnosis: Business Self-Assessment Model specifically for you for only $16.05 $11/page Learn More Bogan and English (1994) describe the best practice as an approach which has consistently shown better results as compared to other means and is therefore used to perform self-assessment or as a benchmark. Organizational diagnosis is used for documenting and charting practices and procedures for organizations. Bogan and English (1994) state that a key strategic talent needed for adopting best practi ce/organizational diagnosis is the ability to balance the organization’s unique practices which it shares with others. There are numerous organizational diagnosis models as well as best practices such as United Way Management Indicators List, Drucker Five-Question Self-Assessment Tool, and Fieldstone’s Nonprofit Life-Stage Assessment, among others. However, Business-Self-Assessment (BSA) would be the most appropriate for companies operating in the financial services industry. BSA was developed to help businesses, including global businesses to determine what they need so as to advance their management systems. Thus, its main aim is to help organization leaders achieve the capability to perform Business Self-Assessments, which would enable them to improve their long-term business performance. Companies operating in the financial sector have numerous common qualities which are unique to the industry and shared standard practices which make BSA the most suitable organizat ional diagnosis for the industry. Ichikawa (2003) of Dow Chemical Company says that BSA processes can always be examined against business excellence criteria such as the European Foundation for Quality Management (EFQM) and the US Malcolm Baldrige National Quality Award.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More BSA can be applied in both domestic and international companies, which means that it would be suitable for regional financial service companies such as Umpqua Bank and international financial companies like Barclays Bank. Ichikawa (2003) states that consistent use of BSA could enable a global business on a downward trend to become vibrant. Adoption of BSA has several benefits. BSA provides a clear diagnosis of financial organizations’ numerous business activities and is valuable for planning as it allows financial companies to connect their practices to the results of t heir practices, thus, highlighting areas which need to be improved. It can help guide organizational change by enabling a deeper understanding of all aspects of an organization’s performance, motivation level, capability, as well as the environment (Cawsey Deszca, 2007). As such, the organization is able to fully understand its areas of weaknesses allowing its leadership to focus on the priority items which can generate the highest impact. This means that it gives an organization’s leadership a clear picture of the capability deficiencies impeding the organization’s performance. The whole process helps generate important data on the organization’s strengths and weaknesses, which can be used in strategic planning exercise so as to improve its performance. Dow Chemical Company President and Chief Executive, Ichikawa, believes that BSA ensures disciplined examination of how the organization operates as well as the results of those efforts (Ichikawa, 2003). Thus, it helps test an organization’s largely held beliefs against those of business excellence criteria.Advertising We will write a custom essay sample on Organizational Diagnosis: Business Self-Assessment Model specifically for you for only $16.05 $11/page Learn More BSA model also allows an organization’s leadership team and the organization as a whole to have a common understanding of the business as well as the priorities which help drive the business towards greater levels of performance. Besides, it is flexible; thus, it can be used at corporate, business or branch level. BSA model can be designed to suit the needs of every business in the financial sector operated by any financial organization. It provides a comprehensive review for all of the company’s business activities and practices over several months or even a year. As a result, this will enable financial organizations to develop a culture of continuous improvement (Ca wsey Deszca, 2007). The model also emphasizes the importance of consensus during the assessment of an organization’s strengths as well as areas that need to be improved. This makes the implementation of the identified practices to be easier and inclusive. Finally, the BSA model stresses on external validation of the organization’s practices against standard excellence models like EFQM, Baldrige, and many others (Ichikawa, 2003). This will allow financial organizations to score their practices against best practices adopted by other financial organizations. Financial organizations’ adopting BSA for the first time as their organizational diagnosis model have to be guided to start, and taken through a BSA workshop. The workshop encourages the organization’s leadership and teams to progress to a written document as well as an assessment. During the initial stages of adoption of BSA, 6-12 person leadership team members of each of the financial company’ s business sector or functional department is given a few hours of training (Ichikawa, 2003). Thereafter, they are given 2-3 days of pre-work. Next, a one-day workshop is conducted to help the leadership teams review the strengths as well as areas of improvement which each sub-team records during their organization’s assessment â€Å"against the nine criteria of the EFQM model† (Ichikawa, 2003).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The results of the workshop should include a list of the organization’s strengths, potential practices, and procedures that it needs to put an end to, as well as, prioritized list of practices and procedures that it has to implement to improve its business performance as well as a management system. Following successful completion of the workshop, every business or functional department of the financial company initiates actions aimed at improving their performance. This can take about six months to one year as each business or the organization monitors the progress of the best practices adopted (Ichikawa, 2003). After the end of the set period, probably a year, each of the leadership teams are encouraged to write a document, which can be as long as more than fifty pages, describing their business approaches as well as results in relation to the criteria for business excellence (Ichikawa, 2003). Ichikawa (2003) asserts that the written document is very useful as it helps the organization’s leaders conduct self-assessment of the organization’s strengths as well as areas of improvement. The findings regarding the organization’s procedures and practices are then compared to the findings of an assessment team, which consists of consultants and members of the organization from other branches of the financial company. The employees involved in the assessment of any of the organization’s branch or ‘store’ as applied by Umpqua Bank, are those who do not work for the business being assessed. Senior members of EFQM or Baldrige examiners have to be retained as consultants during the first assessment processes (Ichikawa, 2003). Thereafter, the organization can always conduct its assessments in-house. The financial organization with many branches and businesses both locally and internationally can, therefore, extend BSA to all its businesses and functional departments by initiating BSA workshop in those branches and businesse s. Leaders of these branches and business functions in these branches have to be trained to assess their practices and procedures, implement the best alternatives and write documents as regards their performance in accordance to the organization’s business excellence criteria (Ichikawa, 2003). They are then allowed time to implement their proposed best practices so as to write documents after the end of the stipulated time of the program Cawsey Deszca, 2007). Although it is only the organization’s leadership teams who participate in the BSA workshops, they have to consult with other members of staff when considering the organization’s strengths as well as areas of improvement (Ichikawa, 2003). The writing of the document should take every business or branch two-ten months, depending on the size and business process of each business or branch. The organization or its branch has to involve its key executives and middle management leaders or members of staff with lots of experience as well as seniority. There are two alternatives available for writing the document. One, the organization can use proformas (templates) as an alternative to prose. This option will help save time while noting down all the required data. The other alternative is the shortened version of BSA, normally referred to as the Results Targeted BSA Workshop, which focuses on the single result that holds more importance to the business (Ichikawa, 2003). It evaluates this result against the EFQM criteria for results as well as the corresponding approaches. This approach takes the organization’s key leaders just two days and one day for the leadership teams. The Results Targeted BSA Workshop can be appropriate to business leaders in financial service companies due to their busy schedules, which involve face-to-face meetings with clients, monitoring and guiding the performance of the subordinate staff. The organization has to set adequate time (of about two months) for the assessment of the documents so as to be able to understand fully the organization’s strengths as well as areas of improvement in relation to the best practices adopted after the workshop (Ichikawa, 2003). The assessment of the written documents should involve a team of assessors who comprise middle-level management leaders or directors who have to take one week to conduct individual assessments of the written document. They then take another two days to seek consensus on their feedback report. After that, they take one week to conduct site interviews of the organization’s branch or business or functional department; and finally, they document the report. Throughout the site visit interviews, the document’s assessors contact as many staff as possible, and the staff interviewed must come from different levels within the department or organization. Ichikawa (2003) states that depending on the size of the branch/department or organization, about 5-40% of the sta ff should be interviewed. The assessment process must be communicated to the organization’s staff to achieve a corporation during the process. Finally, the results of the assessment have to be communicated to all employees of the organization. To make the implementation of BSA practice effective in any financial service organization, financial companies have to set up a BSA expertise center to help them â€Å"strategize at the corporate level and coach at the business level† (Ichikawa, 2003). Again, the company has to hire consultants who could be senior Baldrige examiners, EQFM senior examiners or senior British Quality Foundation examiners who have previously led their organizations through BSA processes as well as through in-house and external award processes (Ichikawa, 2003). The organization’s management has to involve internal business excellence leaders, training specialists, as well as external consultants to work together in developing training courses tailored to meet the organization’s goals and needs. Consultants play a vital role in helping the organization develop its practices and in providing individualized coaching to the organization’s businesses (Ichikawa, 2003). They also lead and provide back-up to lead assessors (Ichikawa, 2003). This will help the financial service organization build internal assessment capability at a relatively lower cost. By adopting the BSA organizational diagnosis model, financial service organizations learn the best ways of collecting information regarding their strengths as well as their weaknesses that need to be improved to enhance their performance. BSA process involves getting the views of staff at various levels/positions within every department of the business. This means that financial organizations will be able to adopt a more consultative process in reviewing their procedures and practices as well as in implementing new practices and procedures. Financial organizations w ill also learn to develop their own training courses which best meet their needs as well as the goals of every business process. Companies in the financial service sector, especially banks, usually have wide-ranging businesses such as banking services, insurance policies, mortgage services, investment services, retail brokerage services, among others. Thus, by adopting BSA model, financial companies will learn to tailor their training as well as how to go about shared learning to provide their managers and other staff with skills which help them best meet the needs and the business processes of their departments. They will also learn to continually monitor and review the perceived values of their practices and approaches to their businesses. Perhaps the most important part of the BSA model that financial organizations will learn is how to align their internal business excellence to the EFQM Excellence Model. EFQM criteria majorly focus on how the organization conducts itself, how it reviews and monitors its core processes as well as how it manages its resources and employees. Financial companies will be able to conduct better need identification, design their values which will allow them to incorporate their goals and employees targeted since they will be able to adopt practices applied by EQFM, Baldrige and many others (Ichikawa, 2003). They will also learn how to align their practices with the performance identified. This means that they will be able to continually take corrective actions as they constantly evaluate their strategies so as to allow them to be consistent with the best practices observed in other organizations in the financial services sector. They will also learn how to evaluate their results best as they continually seek to improve their practices to meet both short-term and long-term results. Business Self-Assessment model would evidently be the best organizational diagnosis as it provides a framework for assessing the strengths as well as a reas for improvement for financial organizations. It provides a framework which can allow financial organizations to comprehensively appraise their strengths and weaknesses which need to be improved to enable the organizations better meet the goals of all their stakeholders. BSA also provides an assessment framework which can be used by financial organizations to inculcate the culture of continuous improvement. Reference List Bogan, C.E. English, M.J. (1994). Benchmarking for best practices: Winning through innovative adaptation. New York: McGraw-Hill. Cawsey, T. Deszca, G. (2007). Toolkit for organizational change. London: Sage Publishers. Ichikawa, A. (2003). 2003 excellence in practice citation: Organizational learning. Midland, Michigan: Dow Chemical Company. Web. This essay on Organizational Diagnosis: Business Self-Assessment Model was written and submitted by user Cayden Nolan to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Warhol By Ratcliff Essays - American Film Directors, Andy Warhol

Warhol By Ratcliff Essays - American Film Directors, Andy Warhol Warhol By Ratcliff The life and work of Andy Warhol has inspired many writers to tell of the artists secrets in published writings. However, Carter Ratcliff accomplishes this feat in a unique fashion, profiling Warhols work in Andy Warhol. A must-read for anybody interested in the origins of American Pop art, Ratcliffs book touches on all aspects of Warhols work. Segmented chronologically, Ratcliff explains the influence and significance of select paintings, as well as sections devoted to Warhols sketches, photographs, movies and notes on the techniques used by the artist. This format, combined with the inclusion of nearly 100 prints of paintings, is effective because a natural theme flows through the chronological ordering of the monograph. Some of the influences are obvious in Warhols work. However, the cumulative effect of the artists attempts is more easily understood through the chronological ordering of the pieces. The chronological ordering helps the reader understand what social or personal beliefs or conflicts the artist was dealing with pertaining to the given time period. For example, Warhol produced many pieces with singular subject matter displayed multiple times as in his Campbells soup cans, Coca-Cola bottles and dollar signs, possibly just comforting symbols to Warhol as well as the American Pop Culture. Also, Ratcliff leads t he reader on a journey through the details, effects and consequences of the work. The author also describes similarities in select Warhol pieces. The development of Warhol as an artist is easily understood using this format, as his work transforms from the playful character of Saturdays Popeye (Figure 1) to the realism of Skull or the political power of the Hammer and Sickle series. Andy Warhol takes a convincing and comprehensive look at the pursuits of the artist, basing observations on a plethora of sources. The information cited in each section is a cumulation of Ratcliffs investigation, interviews with Warhol and references to the writings of other critics. Basing his survey largely in the ideas of others, Ratcliff discovers little original information. Referring to such credible contacts as Robert Rosenblumes description of Julia Warhola [1], saying that Warhols portrait of his mother breaks through the artists aestheticism to convincing emotion (Figure 2). Art critic Thomas Lawsons notion that Pop art has everything to do with nothing [2], or Warhols own magazine article, Crazy Golden Slippers [3], are examples of the type of solid sources that the author utilizes in his work. The majority of Ratcliffs ideas originate elsewhere, however Ratcliff chose to use these many sources to support his own theories, drawing from established and accepted concepts to uphold his statements. The prize of Andy Warhol lies in the inclusion of the authors essay about the artist. Together with the effect of the many large prints, which comprise a majority of the body of the book, the essay enables the reader to learn about the artist and reflect on what may have been his intention for select works. To fully understand a work of art it is helpful to have some background information about the work and the artist. The author does a fantastic job of presenting this type information about the artist and his work. Warhol was obsessed with the idea of stardom, controversial works pertaining to popular culture and the use of images from every day life or symbols of such. Ratcliff, when compared to other writers who investigated Warhol, has an edge on the competition. Ratcliff not only describes the work itself, but also tells of the concept behind the art. Cantz The Last Supper is at best a glorified picture show of the artists work. The artist focuses on one series of paintings rat her then on the entire portfolio.[4] Unseen Warhol is an in depth biography of Andy Warhol, not much attention is granted to the actual pieces of art.[5] Ratcliffs Andy Warhol fills the gap left by other writers. Ratcliff delivers a complete analysis of Warhols work by explaining the concepts and ideas surrounding the work in an intensive manner. Ratcliffs thoughts on many of the pieces help to define the actual meaning or ideas of the work in a practical fashion. For example, the use of helium filled mylar, covered with foil in Silver Pillows (Figure 3)

As a Sales Manager in today's difficult retail environment, what steps PowerPoint Presentation

As a Sales Manager in today's difficult retail environment, what steps do you take to ensure your team members achieve their sa - PowerPoint Presentation Example The Australian retail sales manager has to focus on the four major marketing strategy steps to succeed in the Australian retail market segment. First, the Australian retail sales manager has to focus on the product and service step of the company’s marketing strategy. According to Ritz (2007), the Australian retail company must implement some marketing changes to increase the clients’ demand for its products. The company must add additional shoe styles. The stores must offer the best service and sell high quality food, and other retail products based on the latest Australian retail market segment trends. The company must increase the store displays of the highly salable products in the food, grocery, and other retail products. The company must conduct a feasibility study to determine the current Australian retail product trends to determine what products to sell in the retail outlets. Second, the Australian retail sales manager has to focus on the price step of the Aust ralian retail company’s marketing strategy. Czinkota (2007) insists that the company must institute reasonable prices to increase its client base. The reasonable price is not the same as the lowest price.

The questions of Chemistry for Life Sciences Assignment

The questions of Chemistry for Life Sciences - Assignment Example This paper consists of 6 questions on 6 pages. Section A 1 (a) Balance the equation, given below, for the reaction in which H2Se is formed from Al2Se3 Al2Se3 + 6 H2O > ---------------> 2 Al (OH) 3 + 3 H2Se (1 mark) 1 (b) Describe how the covalent bonds are formed in an H2Se molecule. Selenium has 6 valence electrons. Two of these electrons are involved in the formation of covalent bonds with two other hydrogen atoms, the other valence electrons remain as lone pairs. An unpaired electron of each hydrogen atom pairs with a valence electron of Selenium, forming two covalent bonds. H : Se : H (2 marks) 1 (c) The hydrogen halides contain polar covalent bonds. 1 (c) (i) State what is meant by the term polar as it applies to a covalent bond. The covalent bonds in hydrogen halides are polar in nature, because halides are more electronegative than hydrogen. The shared electron pair is pulled towards the electronegative halide, leading to unequal sharing of electron pair. This causes charge se paration, making the hydrogen more electropositive and the halide more electronegative (dipole). (1 mark) 1(c) (ii) Explain why the H–Cl bond is more polar than the H–I bond. The electronegativity of Chlorine is 3.16 on the Linus Pauling scale, while that of Iodine is 2.66. Since the electronegativity of chlorine is more than iodine, the pull on the shared electron pair in H-Cl is more than in H-I. ... Experiment Initial [P] / mol dm–3 Initial [Q] / mol dm–3 Initial rate / mol dm–3 s–1 1 1.2 ? 10–3 2.0 ? 10–3 1.8 ? 10–5 2 6.75 2.0 ? 10–3 2.7 ? 10–5 3 0.60 ? 10–3 6.0 ? 10–3 21.6? 10–9 4 1.8 ? 10–3 5.49? 10–2 0.30 ? 10–5 (3 marks) 2 (a) (ii) Using the data from Experiment 1, calculate a value for the rate constant, k, and state its units. Calculation............................................................................................................... Rate constant, k, for experiment 1 is calculated as follows: rate = k[P][Q]2 1.8 ? 10–5 mol dm–3 s–1= k [1.2 ? 10–3 mol dm–3] [2.0 ? 10–3 mol dm–3]2 Therefore, k= =0.375?104 mol-2 dm-6 s-1= 3.75?103 mol-2 dm-6 s-1 The rate constant, k, is calculated as 3.75?103 mol-2 dm-6 s-1 Units: mol-2 dm-6 s-1 (3 marks) 2 (b) The decomposition of compound R is a zero order reaction. On the axes below sketch a line to show the relationship between the initial rate of reaction of R and the initial concentration of R at constant temperature. Initial rate Initial [R] (1 mark) 3. Define the following terms used in reaction kinetics. (a) Overall order of reaction The overall order of reaction is defined as the sum of the order of reaction of individual reactants, or sum of the powers of the concentrations of the individual reactants. If rate=k[A]x [B]y, then Overall order of reaction= x+y (1mark) (b) Rate constant Rate constant is defined as the coefficient of the ratio between rate of reaction and the product of the concentration of the reactants. k= rate/[A]x [B]y (1mark) (Total 2 marks) 4. The equilibrium reaction 3Fe(s) + 4H2O(g) - Fe3O4(s) + 4H2(g) was at one time used to make hydrogen; the tri-iron tetroxide was returned to the blast furnace to be converted back to iron. Write

Essay on hinduism and buddhism Essay Example for Free

Essay on hinduism and buddhism Essay Hinduism and Buddhism have different similarities and are in some ways connected to each other. Some of the practices of the two religions are similar in many different ways and there are several examples to show this. Hinduism first started in India around 1500 BC. The word Hindu comes from the word sindhu or river. The Hindu community think of themselves as those who believe in the Vedas, or those who follow the way or dharma of the four classes and the stages of life. The four classes being the varnas and the stages of life being the ashramas. Like Hinduism, Buddhism also started in India. It is based on the teachings of Siddhartha Gautama, who is called the Buddha. Buddhism started a monastic movement in the Brahman tradition. Another name for buddah is the enlightened one.It is generally agreed that the Buddha was born in 563 BC in Kapilavastu to the ruler of a small kingdom. He grew up as a rich guy and had a splendid life. When he was 29 he came to realize that high life up to this point had been so empty. He let go any earthly things and soon left to find peace and enlightenment trying to stay away from the cycles of rebirths. He started practicing Yoga and adopted a life of radical asceticism. He soon gave up this way of thinking and focused on a middle path between the life of indulgence and that of self-denial. After a while of great inner struggle, he began to wander to different places and preach and organized a community know as the sangha. The Buddha started the movement for all different peoples and denied that a persons spiritual worth is a matter of birth. The Buddha left no written word. The Cannon for the Buddhist religion is known as the Tripitaka or three Baskets, because is has three writings. These are the Sutra Pitaka which is a collection of discourses, the Vinaya Pitaka, which is the code of the monastic rules, and the Abhidharma Pitaka, which contains all different philosophical, psychological, and doctrinal discussions and different classifications. The Vinaya Pitaka has over 225 rules for the Buddhist monks and nuns, each  which has a story to explain. The Abhidharma Pitaka has seven different works, which include detailed classifications of the psychological phenomena, metaphysical analysis, and a thesaurus of technical vocabulary. Hinduism also has a lot of writings but the most important of all is the Vedas. The oldest is the Rig-Veda, which was made in an ancient form of the Sanskrit language in northeast India. It consists of 1028 hymns to many of the gods.

The Causes of the Persian Gulf War Essay -- essays research papers fc

The Causes of the Persian Gulf War â€Å"Two dozen U.S. and British aircrafts bombed five radar and other anti-aircraft sites around Baghdad with guided missiles yesterday in the first major military action of the Bush administration. It was the largest airstrike against Iraq in two years and hit sites near the Iraqi capital, a significant departure from the low-key enforcement of no-fly zones in the country’s south and north. The U.S.-led alliance declared the zones off-limits to Iraqi aircrafts after the Persian Gulf War. President Bush, speaking at a new conference in Mexico alongside the Mexican President, Vicente Fox, called the raid ‘routine.’ But it was widely interperted in Washington and other world capitals as presaging a get-tough attitude by the new administration toward a country that has vexed U.S. policymakers for more than a decade. ‘Saddam Hussein has got to understand we expect him to comform to the agreement that he signed after The Desert Storm,’ Bush said...† (Ricks A1) Saddam Hussein’s continuing failure to cooperate is one of many results of the Persian Gulf War. Between January 17 and February 28, 1991, an international military coalition sanctioned by the United Nations and led by the United States defeated the large, well-equipped Iraqi army and forced it to withdraw from occupied Kuwait. The allied offense, whose military code name was Operation Desert Storm, involved ground troops from 19 countries joining together from virtually every region on the globe: North America, South America, Western Europe, Eastern Europe, the Middle East, Africa, Asia, and Australia (Yant 18). In essence, from the Iraqi position, there were three, main, inter-state causes of the Persian Gulf War: 1) To aquire a major port on the Persian Gulf, 2) To eliminate the $13 billion debt that Iraq owed Kuwait, 3) To gain vast oil reserves. In order to better understand the Iraqi position, it is necessary to look at some of the historical factors. The discovery of oil by the the Anglo-Persian Oil Company (APOC; later renamed the Anglo-Iranian Oil Company and still later British Petroleum) in Iran in 1908 stimulated a great interest in potential Iraqi oil resources. Financial groups from several major nations engaged in protracted negotiations with ... ...; Works Cited Bennis, Phyllis and Moushabeck, Michel. Beyond the Storm. New York: Olive Branch Press, 1991. Saddam Hussein - His Rise to Power. Ed. Gerald Butt. Nov 17. 1998. BBC News. 24 Feb. 2001. <http://news.bbc.co.uk/hi/english/events/crisis_in_the_gulf/decision_ makers _and_diplomacy/newsid_216000/216328.stm>. Freedman, Lawrence and Karsh, Efraim. The Gulf Conflict: 1990 -1991. New Jersey: Princeton University Press, 1993. "Inside the Storm" Dallas Morning News (Dallas, TX). 12 Jan. 1992: 1A+. Ricks, Thomas E. â€Å"Allied Jets Blast Iraq, Largest Strike in 2 Years, Seen as Signal of Get-Tough U.S. Attitude.† San Francisco Chronicle. 17 Feb. 2001: A-1. Schwartz, Richard Alan. Encyclopedia of the Persian Gulf War. North Carolina: McFarland & Co, 1998. Yant, Martin. Desert Mirage: The True Story of the Gulf War. New York: Prometheus Books, 1991.

Insourcing and Outsourcing of Companies

1-800-India Nations economic growths have rapidly emerged over the past decades. India is the leader in most global markets due to outsourcing white collar jobs. Workers in other countries like India do many different things such as tutoring, checking baggage, and x-rays for cheaper prices than here in the US, often with better results. Over half of the US jobs are going to India because of insourcing and outsourcing of companies. Majority of our customer service calls are being answered by foreign countries. Rwanda is one of the fastest growing places, due to outsourcing and have grown to 1. 6 million over the last decade. The secret is BPO. Many women have joined the work force and have become head of the households. BPO have tripled in size also have different workforces to chose from due to inexpensive educated labor such as insurance, customer service, and travel reservations. This workforce is cutting the cost of back office work by 50% from major companies in the US. BPO started with a hand full of people, today the numbers have grown to over 17,000 worldwide. This culture has learned to speak English in rapid numbers. The advancement of speaking many different languages gives India a huge advantage for American jobs. Many are becoming middle class and are changing the face of the country. Most of these workers are women. Doctors and other professionals have quit their jobs to work for 1-800-India. They are making more money now than they were making as doctors. Americans earn up to 10 times more than other countries but India are among the best paid groups. Before, India knew no value of the credit card but were thought to help Americans with their line of credit. These professionals take pride in customer care because this is their way to a good life. For every outsourcing job there are at least two more jobs created such as security and construction. Shopping has also become a way of life for the younger generation, being that they are paid more than their family have ever made. Many company workers work around the clock. The laws in India kept women from working nights. The outsourcing industry had to lobby the India government to change labor laws so women could work late shifts. The laws also made sure the women were picked up and dropped off back at home. They provided security while on duty. New jobs were created by transporting thousands of people 24 hours a day. This transportation company has become a big operation which has employed many people there. India still has hundreds of people below poverty lines. Working women stayed home and to support the immediate family. However, the first borne girl was seen as a burden to poor families in the India tradition. The father sees no value in the daughter’s education but except the son having an education. The girls would secretly work and pay for education, today they are the biggest support to their families. I believe this country does not want women to work simply because it takes focus off the households and by not educating women some how gives the power to the man. Moreover, women started educating themselves, started gaining confidence, and then dominated the workforce. Some India families who want their daughters to marry have to get approval from the mothers. The boyfriend must be of the same religious back ground and culture. Most marriages are arranged. India is one of the most married countries in the world. India communities live as normally as Americans. They are working communities juggling work, family, children, and school. Just remember the next time you call customer service you will know who you are talking to and hopefully will become more patient and understanding where our calls are coming from†¦